Frequently Asked Questions
Everything you need to know about shopping at TENGA STORE.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start a request.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring your favorite garment at home and comparing it to our specifications for the best fit.
Do you ship internationally?
Yes, TENGA STORE ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.